This line is everything: "When your team never hears how their work improved the customer experience, or sped up internal systems, or increased revenue, they’re going to check out.". This is so true and I feel like this is the root cause of burnout. It is not necessarily something that happens when people work too many hours, but rather when they feel like they're going going but not toward any meaningful goal or measurable impact.
This line is everything: "When your team never hears how their work improved the customer experience, or sped up internal systems, or increased revenue, they’re going to check out.". This is so true and I feel like this is the root cause of burnout. It is not necessarily something that happens when people work too many hours, but rather when they feel like they're going going but not toward any meaningful goal or measurable impact.